The following Terms and Conditions regulate the use of the website pages under the domain www.eyesofrome.com and the services offered. The content and material on the website are intellectual property of Eyes of Rome®. Please read these Terms and Conditions carefully, and refer to them as necessary as you explore the Web Site. We reserve the right to modify these terms at any time. If you do not agree with the following Terms and Conditions, please do not browse or make use the Web site.
RESPONSIBILITY and LIMITATIONS
The Services provided in connection with our itineraries are rendered by our tour guides acting as independent contractors. Under no circumstances will Eyes of Rome® be liable for any injury, death, loss, damage or delay in any circumstance. Losses or damage, whether foreseen, foreseeable, known or otherwise, include: loss of personal belongings; loss of data; loss of goodwill or injury to reputation; losses suffered by third parties. Eyes of Rome® team accepts no responsibility for any sickness, labor disputes, government restrains, public strikes, acts of war and/or terrorism, machinery breakdown, causalities such as car crashes or any other circumstance beyond its control.
Anyone not utilizing pre-arranged transportation is responsible for the cost of any substitute transportation. No changes in the itineraries are expected, but we reserve the right to make them if necessary.
RELATION BETWEEN EYES OF ROME® ASSOCIATION AND THE USER
By booking one of the services provided through the Web site www.eyesofrome.com, the user agrees to comply by the terms and conditions of use. Eyes of Rome® reserves the right to modify without prior notification to the user any of the dispositions contained in the terms and conditions. Under no circumstances the change of the Terms and Conditions will affect the cost, agreements, transportation, arrangements and itineraries of any of the services previously booked through the website. Any integration or modification will be effective starting from their publication on the website. It is the user responsibility to frequently read the terms and conditions of use in order to verify the new active dispositions.
You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Web site. In addition, whether or not you have a commercial purpose, you agree not to:
(i) access, monitor or copy any content or information of this Web site using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Eyes of Rome®.
(ii) violate the restrictions in any robot exclusion headers on this Web site or bypass or circumvent other measures employed to prevent or limit access to this Web site;
(iii) take any action that imposes, or may impose, on the discretion of Eyes of Rome®.
(iv) deep-link to any portion of this Web site (including, without limitation, the purchase path for any tour services) for any purpose without express written permission of Eyes of Rome®.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.
ALTHOUGH WE HAVE ATTEMPTED TO PROVIDE ACCURATE INFORMATION ON THIS WEB SITE AS A SERVICE TO OUR USERS, LOCAL MATTERS ASSUMES NO RESPONSIBILITY FOR, AND MAKES NO REPRESENTATIONS WITH RESPECT TO, THE ACCURACY OF THE INFORMATION.
IMPORTANT: THESE TERMS AND CONDITIONS AND FOREGOING LIABILITY DISCLAIMER, DO NOT AFFECT MANDATORY LEGAL RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
THE MATERIALS AND THIS WEB SITE ARE PROVIDED "AS IS," AND EYES OF ROME® EXPRESSLY DISCLAIMS ANY IMPLIED OR EXPRESS WARRANTIES OR CONDITIONS OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RELATING TO SUCH MATERIAL.
Eyes of Rome® bookings do require full or partial payments in advance depending on the selected services. Payment can be made online through our website, by phone, by invoice or via email. We accept Paypal, Bank Transfers and all major Credit Cards (Visa, MasterCard, American Express). Upon request with a 24-hours’ notice, your outstanding balance can be paid in Cash (Euros - €) on the day of your tour.
You can opt between two payment options at the time of your reservation:
1. PAY A DEPOSIT
A downpayment is only available for selected services purchased with Credit Cards at least 3 days before the tour date. If you prefer to pay a deposit, then your remaining balance can be paid on the day of your tour. You can decide between a Cash payment (Euros only) or Credit Cards payment (US Dollars):
(i) Cash payment. Eyes of Rome® will calculate the remaining amount in Euros as per Google Currency Converter - https://www.google.com/finance/converter. We require a 24-hours’ notice for this option. The amount can be paid directly to your guide/driver at the end of your tour.
(ii) Credit Cards payment. The remaining balance will be charged on the same Credit Card provided during your booking in US Dollars on the day of your tour.
2. PAY FULL AMOUNT
If you prefer to pay the entire amount at the time of your booking, you will be charged the amount in US Dollars right away - no hidden costs. Tours purchased with less than 72-hours’ notice, or selected tours that require special openings can only be reserved by paying in full.
REFUNDS & CANCELLATION
Eyes of Rome® has no Cancellation Fee.
We operate a Full Refund Policy of the amount paid during the booking whenever a cancellation is made with 24-hours’ minimum notice. However for selected tours that require advance tickets booking Eyes of Rome® reserves the right to keep the amount spent on tickets purchased on your behalf. Nevertheless we assure you that we will make every effort to resell tickets purchased on your behalf in order to avoid you having to pay for them as our main priority is to ensure your satisfaction.
For No-shows from your side or tours cancelled with less than 24-hours’ notice, we reserve the right to charge the full price of the package.
In order to provide the highest level of service with our top guides and guaranteed tour schedules, amendments or changes require also a 24-hours’ minimum notice. Eyes of Rome® will make every effort to accommodate your request whenever possible, with no Cancellation Fee. In the event that tickets have been already purchased in your name and can not be moved to a different date or time, please be aware that we might need to purchase new admission tickets for you and the new cost will be added to your bill. According to circumstances we will make every effort to find the least cost effective solution for you.
Eyes of Rome® agrees to protect the privacy of the users, by informing them that their personal data will be used by Eyes of Rome® only in compliance with the following fundamental principles:
- Directive 95/46/CE of the European Parliament of the safeguard of individuals regarding the processing of personal data and the circulation of data;
- Directive 97/66/CE for the tutelage of privacy in telecommunications;
- Directive 97/07/CE for the protection of consumers in long distance contracts;
- Directive 00/31/CE for electronic commerce;
- EC (Electronic Communications Networks and Services) Regulations 2003. (S.I. No. 535 of 2003) regarding protection code of personal data;
- Directive 2000/31/EC Regulations 2003, regarding electronic commerce.